Privacy Policy

Last updated: December 13, 2025

1. Introduction

At Frost AI, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

  • Name and email address
  • Account credentials
  • Payment information
  • Contact preferences

2.2 Usage Information

We automatically collect certain information when you use our services:

  • API usage and request logs
  • Device and browser information
  • IP address and location data
  • Usage patterns and preferences

2.3 API Input/Output Data

When you use our API:

  • We process your inputs to provide AI model responses
  • We may temporarily store data for service delivery
  • We do not use your data to train our models without consent

3. How We Use Your Information

We use the collected information to:

  • Provide and maintain our services
  • Process transactions and send related information
  • Send promotional communications (with your consent)
  • Respond to your comments and questions
  • Analyze usage patterns to improve our services
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Third parties that help us operate our services
  • AI Model Providers: To process your API requests
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with mergers or acquisitions

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures including:

  • 256-bit SSL/TLS encryption
  • SOC 2 compliant infrastructure
  • Regular security audits
  • Access controls and authentication
  • Data encryption at rest and in transit

6. Data Retention

We retain your information for as long as:

  • Your account is active
  • Needed to provide our services
  • Required by legal obligations
  • Necessary to resolve disputes

API logs are retained for 30 days by default.

7. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Export your data in a portable format
  • Opt-out of marketing communications
  • Withdraw consent at any time

8. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences
  • Analyze site traffic
  • Personalize content
  • Provide secure authentication

You can control cookies through your browser settings.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

10. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: privacy@frostai.xyz

Address: Frost AI Inc., Istanbul, Turkey

Data Protection Officer: dpo@frostai.xyz

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